Custom Scooter Guarantee
The Ripped Knees Scooter Store have now implemented a new industry first 60 Day Guarantee on all custom scooters purchased for our scooter store.
Custom Stunt Scooters are not getting any cheaper and the top brands on the market are releasing new and expensive scooter parts all the time. Ripped Knees had been getting tired from hearing from riders complaints about ongoing customer service when they had bought a scooter.
The sport of freestyle scootering puts immense amounts of pressures on the products themselves and with 7 parts making up a scooter, its fair to say that most people may experience some problem over time, this is not unusual. However when the customer has parted with a lot of money, its nice to have piece of mind that where you have bought it from, can provide you with an immediate assistance should you have any early teething problems.
So, with that in mind, Ripped Knees have developed their own 60 Day Guarantee. This consists of numerous points and is designed so the customer can fee comfortable on purchase that they are iin safe hands should anything go wrong.
The guarantee provides as much customer support as possible through online and telephone support from the date of purchase. We will initially try to diagnose any issues with the product by telephone and in most instance, we are able to remedy 90% of problems this way. However, if we find that we are unable to solve any issues this way, we will arrange a free courier collection of your product, at a time and date convenient to the customer. Our dedicated scooter technicians will fully check/re build the product and were necessary and in line with brand warranties, replace any parts free of charge should they need replacing. We then also guarantee to return the product to the customer, again at a location and time suitable to them, with 48 Hours of receipt. In many instances, we would look to turn these around within 24 hours.
We find that this guarantee gives the customer piece of mind that unlike many scooter shops, we wont wash our hands of a problem when you need our help most.
This industry leading offer also applies to all of the PRE-BUILT Ripped Knees Custom Scooters in our shop and any custom built scooter.
For further details, do not hesitate to contact one of our team on 0191 260 2534.
Ripped Knees Team